Privacy Policy
Stellar Care — Healthcare Staffing & Workforce Training
Effective Date: April 2026 | Last Updated: April 2026
1. Introduction
Our Commitment to Your Privacy
Stellar Care ("we," "us," or "our") is committed to protecting the privacy and security of personal information belonging to all individuals who interact with our services — including adult clients, healthcare professionals, and student participants enrolled in our workforce training programs.
This Privacy Policy explains what information we collect, how we use it, and the safeguards we put in place to keep it secure. By using our website or services, or by opting into our communications, you acknowledge and agree to the practices described in this policy.
This policy applies to all users of our website and communications platforms, including parents and legal guardians acting on behalf of minor participants in our workforce education programs.
HIPAA-Aware
Our practices reflect healthcare privacy standards.
SMS Compliant
A2P 10DLC registered and compliant.
Student Safe
Protections in place for minor participants.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you engage with our website, contact us, register for a program, or opt into our communications. The categories of information we may collect include:
Contact & Identity Information
- Full legal name
- Phone number (mobile and/or landline)
- Email address
- Mailing address
Form Submissions
- Information submitted through contact, inquiry, or enrollment forms on our website
- Responses to program applications and intake questionnaires
- Documents uploaded in connection with workforce training enrollment
SMS Opt-In Data
- Mobile phone number provided at the time of SMS opt-in
- Date and method of consent
- Communication preferences and opt-out records
Technical & Usage Data
- IP address and browser type
- Pages visited and time spent on site
- Device identifiers and referral URLs
We collect only the information necessary to deliver our services effectively and in compliance with applicable law. You are not required to provide all information, but withholding certain data may limit our ability to serve you.
3. How We Use Your Information
Stellar Care uses the personal information we collect to provide high-quality staffing, training, and communications services. Below is an overview of the specific purposes for which your data may be used:
Appointment & Class Communications
We send appointment confirmations, class reminders, and service updates to ensure you never miss an important session or deadline. Message frequency varies based on your enrollment status and service tier.
Service Inquiries
We use your contact information to respond promptly to questions about our healthcare staffing services, workforce training programs, and general service inquiries submitted via web form, phone, or email.
Workforce Training Support
For student participants, including minors enrolled through a parent or guardian, we use information to manage enrollment, track program progress, issue certifications, and coordinate with training instructors.
Legal & Compliance Obligations
We may use your information to comply with applicable federal and state laws, respond to lawful requests from authorities, and enforce our terms of service or other agreements.
We do not use your personal information for unsolicited marketing unrelated to the services you have engaged with or opted into. Standard message and data rates may apply to SMS communications.
4. SMS Data & Non-Sharing Policy
A2P 10DLC Compliant
TCPA Aligned
Stellar Care takes the privacy of your SMS opt-in data with the utmost seriousness. We are committed to full compliance with A2P 10DLC carrier requirements and applicable federal communications law, including the Telephone Consumer Protection Act (TCPA).
When you opt into our text messaging services, your mobile number and consent data are used solely for the purpose for which you provided them — to receive relevant communications from Stellar Care. We maintain detailed records of opt-in consent, including timestamp, method of consent, and the specific program or service you enrolled in.
Message and data rates may apply. Message frequency varies.
You may opt out of SMS communications at any time by replying STOP to any message you receive from us. For help, reply HELP or contact us directly at contact@stellarcares4u.com.
Carriers are not liable for delayed or undelivered messages.
Official SMS Data Sharing Policy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS opt-in data and consent will not be shared with any third parties for marketing purposes.
5. Data Security
Stellar Care employs a multi-layered approach to data security, implementing reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Administrative Safeguards
Staff training on privacy and data handling policies, access controls limited to authorized personnel, and documented incident response procedures.
Technical Safeguards
SSL/TLS encryption on all data transmissions, secure server infrastructure, firewalls, and regular vulnerability assessments to identify and address security risks.
Physical Safeguards
Controlled access to physical facilities, secure disposal of physical records containing personal information, and locked storage of sensitive documents.
While we take security seriously and implement industry-standard protections, no method of electronic transmission or storage is 100% secure. We encourage you to use strong, unique passwords and to contact us immediately if you suspect unauthorized access to your information.
6. Age Restrictions & Minor Consent
SMS Age Requirement
By opting into our SMS services, you represent that you are at least 18 years of age or have obtained consent from a parent or legal guardian.
If you are enrolling a minor in our workforce training programs and consenting to SMS communications on their behalf, you confirm that you are the child's parent or legal guardian and that you accept these terms on their behalf.
Children Under 13 — COPPA Notice
This website is not intended for children under 13, and we do not knowingly collect personal information from children under 13 without verified parental consent.
If you believe that a child under 13 has submitted personal information to us without proper parental consent, please contact us immediately at contact@stellarcares4u.com so we may promptly delete the information.
1
Parental Consent
Required for minors under 18 to participate in SMS-enabled programs and workforce training enrollments.
2
Age Verification
Adults opting into SMS services confirm they are 18+ by completing the opt-in process.
3
COPPA Compliance
No data is knowingly collected from children under 13 without verifiable parental consent in accordance with federal law.
7. Updates to This Policy
How We Notify You of Changes
Stellar Care reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or regulatory requirements. When we make material changes to this policy, we will post the revised version on this page with an updated effective date prominently displayed at the top.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services following the posting of a revised policy constitutes your acceptance of the updated terms.
For significant changes that may affect your rights or how we handle your data, we may also notify you directly via email or SMS, where permitted and applicable.
If you have questions about a recent update to this policy, please reach out to our support team at contact@stellarcares4u.com before continuing to use our services.
8. Your Rights & Choices
Depending on your state of residence, you may have certain rights with respect to your personal information. Stellar Care is committed to honoring these rights to the extent required by applicable law.
Right to Access
You may request a copy of the personal information we hold about you, including information about how it is being used and with whom it has been shared.
Right to Correction
You may request that we correct any inaccurate or incomplete personal information we maintain about you.
Right to Deletion
You may request deletion of your personal information, subject to certain legal exceptions (e.g., records we are required to retain by law).
Right to Opt Out of SMS
You may opt out of text message communications at any time by replying STOP to any message, or by contacting us directly. Opt-out requests will be honored within a reasonable timeframe.
To exercise any of these rights, please contact us using the information provided in Section 9 below. We will respond to verified requests within 30 days where required by applicable law.
9. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us using the information below. Our team is committed to responding promptly and transparently.
Stellar Care — Legal Contact
Legal Business Name: Stellar Care
Physical Address: 11274 Bonta Bridge Rd Cato, NY 13033
Business Phone: +1 (844) 492-2730
Support Email: contact@stellarcares4u.com
Hours & Response Times
Our support team is available Monday through Friday, 9:00 AM – 5:00 PM Eastern Time. We strive to respond to all privacy-related inquiries within 2 business days.
For urgent matters related to data security, unauthorized access, or concerns involving minor participants, please contact us immediately by phone at +1 (844) 492-2730.
This Privacy Policy was prepared in accordance with applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA), Children's Online Privacy Protection Act (COPPA), and TCPA/A2P 10DLC requirements. Stellar Care is committed to maintaining full compliance as regulations evolve.
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🔒 Privacy First
Your data is never sold or used for unsolicited marketing.